Shipping Policy

Last Updated: July 11, 2026

Thank you for shopping with Eitqad. We are committed to delivering your jewelry safely, securely, and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will notify you as soon as possible.

Shipping Time

Estimated delivery times may vary depending on your location:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Locations: Delivery may require additional time.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, Eitqad may offer free shipping promotions on eligible orders. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with a tracking number (where available). You can use this information to monitor the status of your shipment.

Delivery Information

Please ensure that your shipping address and contact details are accurate before completing your purchase. Eitqad cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

Delays

While we work with reliable courier partners, delivery times may occasionally be affected by circumstances beyond our control, including:

• Severe weather conditions

• Public holidays

• Courier service disruptions

• Customs or security inspections (for international orders)

• Other unforeseen events

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of the expected delivery date. We will work with the courier to investigate the issue and provide an appropriate resolution.

International Shipping

International shipping may be available to selected countries. Delivery times, shipping costs, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping, your order status, or delivery, please contact us through our Contact Us page. Our customer support team will be happy to assist you and ensure your shopping experience with Eitqad is smooth and enjoyable.