FAQ

Frequently Asked Questions (FAQs)

Welcome to the Eitqad FAQ page. Here you'll find answers to some of our most commonly asked questions. If you need further assistance, please don't hesitate to contact our customer support team.

1. How can I place an order?

Simply browse our collection, select your favorite item, choose any available options, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?

We accept secure payment methods available at checkout. Depending on your location, these may include credit/debit cards, digital payment services, and Cash on Delivery (where available).

3. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery typically takes:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times may vary during holidays or promotional periods.

4. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking number. You can use this information on our Track Your Order page to check your shipment's status.

5. Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request. Once an order has been shipped, it cannot be cancelled or modified.

6. What is your return policy?

Eligible items may be returned within 14 days of delivery, provided they are unused, unworn, and returned in their original packaging. Please see our Returns & Refund Policy for complete details.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the item and packaging. We'll review the issue and arrange a replacement or refund if applicable.

8. Do you ship internationally?

International shipping may be available to selected countries. Shipping costs, delivery times, customs duties, and taxes vary depending on the destination.

9. Will the jewelry look exactly like the photos?

We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to different screen settings, lighting, or photography.

10. How should I care for my jewelry?

To keep your jewelry looking its best:

  • Store it in a clean, dry place.

  • Avoid contact with perfumes, lotions, and harsh chemicals.

  • Remove jewelry before swimming, showering, or exercising.

  • Clean gently with a soft polishing cloth.

11. Is my personal information secure?

Yes. We use secure technology to protect your personal information and payment details. Please review our Privacy Policy for more information on how your data is collected and protected.

12. How can I contact Eitqad?

If you have any questions or need assistance, please visit our Contact Us page. Our customer support team will be happy to help and will respond as quickly as possible.

Still Have Questions?

We're always here to help. If you can't find the answer you're looking for, please contact our support team through our Contact Us page, and we'll be happy to assist you.